About Payment and General Questions
What is your refund policy?
Given the specific nature of this limited offer, we do not provide refund. However, please speak up if you are not satisfied by this service, we will do everything we can to change this perspective.
Is there another way to pay, or is it only by credit card?
Our regular partner (StartUPlabs.co) has recommended Gumroad as a safe and efficient solution to secure credit card payments and we never had an issue with this platform before: you will be transferred to the Gumroad secure portal to process the payment.
However, we understand that some people either won’t want or can’t use a credit card to get this package: not a problem, we are flexible and virtually accept all standard types of payment.
Please contact us on firstname.lastname@example.org and we’ll figure out a solution!
About the Remote Consultation
Can I invite additional participant to the Remote Consultation?
Generally, this offer is valid for a single user. However, we will apply a fair usage policy and accept a limited number of participant as long as they are part of the same organization and collaborating directly with you. If you have a doubt please contact us (email@example.com).
Who will I talk to during the Remote Consultation?
You will talk with Myria Research and affiliated experts. We can’t guarantee who will take care of the call depending on the number of request we receive, but you will be notified about who your interlocutor will be prior to the consultation call. If you have a mandatory request, please submit it (firstname.lastname@example.org) and we will do our best to accommodate you need.
What if I can’t disclose much about my context, or even nothing at all?
This is not ideal but fine and we understand it, we’ll do without it by applying insights and data from similar companies as yours. Alternatively we would be happy to enter a short term NDA to ensure higher value delivered.
Is there any preparation requirements for the remote consultation?
Ideally, we suggest you read the 2017 CRO Research and send us some general background information prior to the call. But there are no specific preparation requirement on your end.
About the Custom Guidance Document Delivered
What is the delivery format for Custom Guidance?
The custom guidance we will create specifically for you will be delivered using PDF format. In most cases it will be slides or text paragraphs, unless you request otherwise (and it doesn’t create unreasonable complexity for us).
Expect 4 to 10 slides depending on the situation, or 2-4 pages. Usually Delivered 10 business days following the Remote Consultation call.
Can I share the Custom Guidance document?
Fair usage policy applies: it is fine to share this document internally and with a handful of people directly working with you, but you can’t share it more broadly. If you require a specific license (to add it to internal library, publish it, etc) simply contact us and we will explain our pricing and limitations.
About the CRO 2017 Enterprise Scenario Document
Can I share the CRO 2017 document?
Fair usage policy applies: it is fine to share this document internally and with people directly working with you, but you can’t share it more broadly. If you require a specific license (to add it to internal library, publish it, etc) simply contact us and we will explain our pricing and limitations.
Please note that quoting the document with proper attrition is possible but we require that you let us know about it.
What if I have question beyond the consultation call and the recommendation document?
Simply contact us on email@example.com and we’ll be happy to help!